Refund Policy

We in the company maintain high standards of product evaluation and pre-delivery inspection by a dedicated team, Dispatch of defective products is nearly impossible. However, in the event You receive a damaged / defective/incorrect product or a product that does not comply with the specifications of your original order, You are required to get in touch with the customer service team through the below-mentioned channel:

E-mail us to schedule a Call at your convenience: orders@stepinadventure.com

Upon receiving Your complaint, stepinadventure.com shall verify the authenticity and the nature of the complaint and if stepinadventure.com is convinced that the complaint is genuine, stepinadventure.com will inform the relevant Vendor of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, stepinadventure.com reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by stepinadventure.com in this regard. You expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to You for any claims that You may have with such defective product/ service and stepinadventure.com shall not in any manner be held liable for the same.

Before accepting the shipment of any product, kindly ensure that the product's packaging is not damaged or tampered with. If You observe that the package is damaged or tampered with, request You refuse to accept delivery and inform stepinadventure.com at the earliest. The return process of the product may be restricted by stepinadventure.com depending on the nature and category of the product.

Keeping patronage in mind, in the event you want to return any product for replacement, such requests shall be at the discretion of stepinadventure.com/REGISTERED SELLER(S). Since the stepinadventure.com/REGISTERED SELLER(S) is providing products/services at a competitive price the request for replacement of the product shall be inclusive of shipping charges payable by You before dispatch

In order to return any products sold through the Website, You are required to comply with the below-mentioned conditions, viz:
Please notify stepinadventure.com of receipt of a damaged/ defective product/service within 2 days of delivery to You. If You are unable to do so within 2 days, stepinadventure.com shall not be held liable for the failure to replace the order;

Products should be unused;
Packaging should not be opened/damaged for blister-packed products knives, tools, headlamps, and other accessories. Damaged packaging of sealed products will not be accepted in returns
You will be required to dispatch the product using a reputed courier in Your respective area within a day from the receipt of the product. Courier freight charges will be reimbursed in case of defective products only.
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card, and invoices, etc.;
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit;
The returned products are subject to verification and checks by stepinadventure.com to determine the legitimacy of the complaint/ return.
In the event the return of a product is duly accepted by stepinadventure.com, the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refunds will be processed based on the mode of payment and stepinadventure.com or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
Orders paid online will be refunded within 6-9 working days through the online account or via cheque, depending on the then-current circumstances as determined by stepinadventure.com;
If the product can be repaired by the service center maintained, and operated by the REGISTERED SELLER(S), stepinadventure.com would get the same repaired and send it back to You.
Customers need to self-ship the package back to the supplier using a reliable courier service at their end. DTDC, Delhivery, Blue Dart, etc…